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NAFCM Webinar - Veterans Mediation: The Diversity of Veterans
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NAFCM Webinar - Veterans Mediation: The Diversity of Veterans

Presented by The JAMS/NAFCM Veterans Mediation Learning Community Partners

When: 5/19/15
From 1:00 PM until 2:15 PM

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Program Description
Whether or not you are actively involved in offering a veterans’ mediation program through your center, or want to position your center to be able to begin to offer mediation services for the veterans in your community increasing your knowledge about the diversity of the veterans’ community will assist you in making key programming decisions.


This webinar will address issues of  working with  four distinct veterans populations and these will be: Homeless Veterans; Non-Combat Veterans;  Younger Veterans; Veteran’s Advocacy Groups



Learning Objectives       

Participants will be presented with the unique aspects of military and veterans’ culture.

Participants will learn about possible starting places for veterans’ mediation or the expansion of their present effort by connecting with and working through key stakeholders for particular issues of particular groups of veterans.  


Participants will explore how to connect with and advance the concerns of the veterans’ community targeted.


Presenter Bios     


Angelia J. Tolbert, Esq., Executive Director, Arkansas Community Dispute Resolution Centers, Inc. has served as a mediator, arbitrator, facilitator, trainer and conflict resolution service provider for more than twenty-two (22) years.  Ms. Tolbert is Founder and Executive Director for Arkansas Community Dispute Resolution Centers, Inc. (ACDRC), the first and only state-wide community dispute resolution center in Arkansas, where she coordinates a diverse team of volunteers and dispute resolution experts providing community-based mediation, facilitation and ADR training services and diversity and equity skills building sessions.  Ms. Tolbert advances ACDRC's "Community Mediation as Community Development" program development philosophy which has resulted in ACDRC successfully developing and effectively sustaining over twenty (20) programs, including the Veterans Legal and Mediation Assistance Program (LAMP).  She is an active participant in Arkansas veteran coalitions and continues her long term working relationships with military family service providers.   Ms. Tolbert has served as conference faculty for the Association for Conflict Resolution, Alberta (Canada) Arbitration & Mediation Society, Center for ADR, American Bar Association Dispute Resolution Section, Arkansas Conflict Resolution Association and Arkansas Bar Association.


Elaine M. Bourne, Program Manager, Community Mediation Services, Volunteers of America, Northern New England is responsible for financial management, program development, training, public and community relations, fundraising and oversight of CMS operations. In addition she trains more than 200 people each year on mediation and conflict resolution related topics in a variety of settings. During Fall 2013, the CMS program initiated the development of a veterans mediation services program and has been working on building a program that best meets the needs of the veteran community in Maine.     In her prior life, Elaine worked with law students, developing extensive experience, and a national reputation, as a leader in legal education administration -admissions and career services- from 1993 – 2008.  A non-practicing licensed (PA) lawyer, Elaine has served as an Officer (secretary and vice-president) and as a member of the Board of Governors of the Maine Association of Mediators.  She holds a J.D. from the University of Pittsburgh School of Law and a B.A. from Eisenhower College of the Rochester Institute of Technology.


Joshua Ostrer, Program Development Coordinator, Mediation Matters, is an Americorps VISTA Fellow at Mediation Matters, which serves six counties in New York’s Capital Region. Josh graduated from Union College in 2014 and is serving as Program Develop Coordinator at Mediation Matters, overseeing mediation program development. Josh and Mediation Matters have developed a comprehensive veteran’s mediation curriculum, aimed at reducing to veteran’s mediation and educating mediation centers on the unique challenges veterans and service members face. Josh has also worked closely with both active service members and local veterans-based non-profits to gain unique insight into what gets veterans and their families into mediations, and which often-unexpected challenges change our understanding of the veteran’s community, and their willingness to mediate.

Karen E. Carroll, Esq,
Consultant, Child and Family Services, Center for Resolution and Justice has more than 20 years of experience as a mediator, group facilitator, meeting planner and project manager. Her private mediation practice focuses on all types of conflict with a specialty in family issues and large group facilitation.  Karen joined the Center for Resolution and Justice of WNY in February 2014 as a consultant.  Her work with CRJ has focused on the development of a veteran’s mediation program.  This unique project has included extensive work with a national learning community facilitated by the National Association for Community Mediation, grass-roots community stakeholder engagement, program development and mediator training.  She also worked with CRJ to renew a mediation program to support criminal cases in the Buffalo City Court. From 1998 - 2013, Karen Carroll was part of the original staff of the New York State Family Court Child Welfare Improvement Project. As a local liaison and statewide program Deputy Manager, her role was to support the NYS Family Courts and their collaborative partners in goal setting, engaging workgroups and implementing child welfare system change on a local and statewide level.  During this time, she acted as the local Project Administrator for the Child Permanency Mediation Program in the Eighth Judicial District of New York as well. She is a trained mediator and a member of the WNY Group of Collaborative Law Professionals.  


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