LEARN HOW TO
• Navigate your own conflicts with more confidence and success
• Listen for what people are trying to say (despite the words they use)
• Communicate in a way that respects diverging opinions
• Transform conflict into opportunities for improvedemployee potential and organizational growth
Business Mediation Training 101
FEB. 29–MAR. 2, 2016
Participants will learn the basic steps of mediation and the invaluable communication skills that mediators use to facilitate understanding between people who have been unable to resolve their conflict for themselves.
This training will provide insight into the reasons we so often feel attacked by somebody expressing a different
opinion and how to transform the expression of those different perspectives from an escalating problem into
an opportunity for improved relations and productivity.
Participants will learn how to role model respectful communication in difficult situations and will learn how
to use those challenging opportunities to engage in conversations about how to create a more thoughtful and
rewarding future for everybody involved.
Business Mediation Training 102
MAR. 3–4, 2016
Participants will be able to practice applying the skills they learned in Business Mediation Training 101 by
mediating a mock dispute. By applying these skills (and learning from their peers and receiving coaching
throughout), participants will gain the confidence to use them in their own workplace and will have a deeper
appreciation for the difference these skills can make in seemingly-intractable conflicts. In addition, participants
will learn how to identify and prevent workplace bullying. Bullying is a unique form of conflict. It is often
traumatizing for the victim, misdiagnosed by Human Resources and poorly handled by managers.
LAURA C. SMYTHE, M.A., M.A.,J.D. is an attorney, professor and owner/founder of Communication Connections, LLC. She is also the former executive director of the Mediation Center of Greater Green Bay. Smythe has decades of experience helping organizations identify and manage internal and external challenges in order to ensure quality of service and to improve employee morale and retention. She helps leaders and businesses to create conflict management policies that are built on respect, transparency and honesty. She has mediated a wide variety of conflicts for over eighteen years and she teaches undergraduate and graduate students about conflict management, organizational leadership and culture, and managing change. Smythe serves on the board of the National Association for Community Mediation which supports over four hundred community mediation centers in the Unites States, and on the board of the Dispute Resolution Section of the Wisconsin State Bar. She provides trainings across the country and internationally, and is inspired by working with disputants in challenging and diverse environments. Learn more at wwwcommunicatebetter.net.
For more info and to register visit go.lawrence.edu/bmtw