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MWMS Fall Mediation Training
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11/8/2017 to 11/17/2017
When: Wednesday, November 8, 2017
Where: The Edwards House
One Badger Road
Framingham, Massachusetts  01702
United States
Contact: 508-872- 9495

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MetroWest Mediation Services (MWMS) offers a 35-hour mediation training program which emphasizes facilitative mediation as an alternative to litigation and a method for resolving difficult business, legal & community issues. The training program is conducted by a highly qualified and experienced team of trainers who are also mediation practitioners.

Through the use of lectures, demonstrations, interactive exercises, supervised role-plays, and group discussions, the training  will prepare you to become a mediator and to effectively facilitate the mediation process.  Our training offers the fundamentals upon which mediation specializations are built, for example, divorce or public policy mediation. This course appeals to a wide variety of people from the fields of education, law, social services and business who want to apply mediation skills to their personal, professional and civic lives. The mediation training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.


The MWMS Fall Mediation Training will be held at the Edwards House in Framingham from 9:00AM - 4:00PM on the following dates. This training program meets for 5 sessions, as follows:

  • Wednesday, November 8
  • Friday, November 10
  • Monday, November 13
  • Wednesday, November 15
  • Friday, November 17

Anyone interested in learning to constructively deal with the inevitable conflicts that arise in their personal and professional lives such as:
  • Community Leaders, Retirees
  • Human Resource Professionals, Managers
  • Social Workers, Mental Health Providers
  • Attorneys, Paralegals, Court Employees
  • Educators, College Students

This training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, in-class lectures and assigned readings. 

You will learn about the following topics:
  • Nature of conflict/behaviors in conflict
  • Range of Dispute Resolution Processes
  • Principles of mediation
  • Steps of the mediation process
  • Role of the mediator
  • Critical issues in mediation such as power imbalance, cultural diversity, substance abuse, and ethical dilemmas
You will learn the following skills:
  • Active Listening
  • Using neutral language
  • Asking open-ended questions
  • Re-framing
  • Summarizing
  • Identifying issues
  • Exploring positions and interests
  • Overcoming barriers to agreement
  • Dealing with challenging parties
  • Negotiating agreement
  • Agreement writing 

“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”

“The course was well designed, and helped me understand much more about myself and the process.”

“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”

“You did a great job—I enjoyed it! I’m a better person for it.”

“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”

“The team teaching environment kept the sessions exciting and fast paced.” “Thank you—the course and trainers were excellent!”


Seth Izen

Seth is the Executive Director at MetroWest Mediation Services. He earned a graduate degree in Peace and Conflict Studies from the University of Massachusetts Lowell and an undergraduate degree in Political Science and Contemplative Studies from Brown University. He has experiencing mediating small claims, housing eviction, divorce, harassment prevention order and civil cases. He was the Assistant Director of the Middle East Center for Peace, Development and Culture at University of Massachusetts Lowell where he developed and taught a course in Mediation Theory & Practice.

Deepika Madan

Deepika is the Case and Training Coordinator at MetroWest Mediation Services. Deepika coordinates our mediators in Framingham, Natick, Marlborough and Concord District Courts and is a lead trainer. Deepika has a background in the biotech and pharmaceutical industry, including a Bachelor’s Degree in Physics and Master’s Degree in Biophysics. Deepika made a transition to the field of dispute resolution after completing her basic mediation training in 2008. Deepika has mediation experience in civil, advanced civil, housing eviction, harassment prevention order and criminal cases. The two core trainers will be joined by experienced MWMS mediators to assist with coaching and training.


The fee for the course  includes instruction, course manual, and a certificate of completion.  Snacks and a buffet lunch are provided for each day of the training.  

$625 (Early registration before September 15)
$675 (Regular registration after September 15)

Enrollment is limited to 16 participants.

Full refunds (minus a $50 processing fee) will be provided up to a month prior to the training. Cancellations within a month of the training will only be refunded if space in the training is filled.


There are 3 ways to register:
  1. Complete the secure registration form online
  3. Download the registration form and mail it back with a check, payable to MetroWest Mediation Services, to 600 Concord St, Framingham, MA 01702
  5. Call us at 508-872- 9495 to register over the telephone. Our office hours are 9:00 AM to 5:00 PM Monday through Friday.

We'd be happy to answer any questions you have about the training. Please call Seth or Deepika at 508-872- 9495.


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