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Justin is the Executive Director of NAFCM: the National Association for Community Mediation. He previously served as the founding Executive Director and Mediator for the INDYSPUTE Resolution & Dialogue Center, a community mediation program serving the Indianapolis metropolitan area. While in Indiana, he further served the state ADR community as a primary mediation trainer, Special Projects Advisor, and Project Manager of the Mortgage Foreclosure Mediation Program for the Indiana Supreme Court, as well as an Associate Professor of Negotiations and ADR with Indiana University. He received graduate degrees from Pepperdine University’s Straus Institute for Dispute Resolution, Indiana University in nonprofit management, and the University of Cambridge in cross-sector partnerships. He currently serves as the Co-Chair of the ACR Community Section and has served in previous leadership roles with the ABA Section of Dispute Resolution, as well as numerous local, state, and national ADR agencies.


Wendy E. H. Corbett has been involved in the field of mediation since being trained as a peer mediator at the age of nine. She currently serves as a conflict resolution consultant with Advancing Dispute Resolution and as the Program Director of Solve-It! Community Mediation Service, both located in Mesa, Arizona. She additionally serves as a Faculty Associate in the School of Social Transformation at Arizona State University, where she is also pursuing a Ph.D. in Justice & Social Inquiry. Since 2003, Wendy has trained over 2,800 Arizona residents in mediation skills through workshops, seminars, peer mediation modules and 40-hour courses. She is active in several professional associations, including the National Association for Community Mediation, where she formerly served as Co-Chair of the Board of Directors (2008-2010) and currently serves as a contributing researcher.


NAFCM and the authors would like to warmly thank all those who so readily contributed data for this landmark Report. Executives, staff members, and volunteers representing programs across the country completed the extensive 2011 Survey and/or submitted NAFCM’s long-form program membership application during the data gathering portion of this Report’s development. In total, the experiences from over 100 programs have been incorporated into this Report. To those who contributed: "Thank you for so openly sharing such great detail about your programs, their operations, and impact.”

Orissa Arend
Community Mediation Services, Inc. (New Orleans, LA)

Suzanne C. Aymes
Family Services of Central Massachusetts Mediation Program (Worcester, MA)

Nurit Bachach
Mosaica Conflict Resolution (Jerusalem, Israel)

Tammy Baker
Community Dispute Resolution Center (Ithaca, NY)

Matthew Balfe
Citizens Mediation Service, Inc. (Saint Joseph, MI)

Anne Bers
Peninsula Conflict Resolution Program (San Mateo, CA)

Marlena Bertram
Your Community Mediators of Yamhill County (McMinnville, OR)

Mary Ellen Bowen
Mid South Mediation Services (Hohenwald, TN)

Kristy Bradish
Winnebago Conflict Resolution Center, Inc. (Oshkosh, WI)

Jim Brooks
Beaverton Dispute Resolution Center (Beaverton, OR)

Debora Brownyard
Nebraska Office of Dispute Resolution (Lincoln, NE)

Karmit Bulman
Conflict Resolution Center (Minneapolis, MN)

Barry Burnside
Dispute Resolution Services of Gryphon Place (Kalamazoo, MI)

Robert Burrs
Conflict Solutions Center/Community Mediation (Santa Barbara, CA)

Brenda Cavanaugh
Community Mediation, Inc. (New Haven, CT)

Charles Chang
Asian Pacific American Dispute Resolution Center (Los Angeles, CA)

Steve Charbonneau
Community Mediation Concepts (Longmont, CO)

Diana Clark
Youth Conflict Resolution Center (Dallas, TX)

Betsy Coddington
Resolutions Northwest (Portland, OR)

Chip Coker
Community Mediation Services (Eugene, OR)

Joann Conroy
Center for Restorative Justice (Rapid City, SD)

Wendy E. H. Corbett
Solve-It! Community Mediation Service (Mesa, AZ)

Betsy Corner
The Mediation & Training Collaborative (Greenfield, MA)

Connie Corriveau
Mediation Services (Holland, MI)

Penni W. Doyle
Community Mediation Upper Shore, Inc. (Chestertown, MD)

Belinda Dulin
The Dispute Resolution Center (Ann Arbor, MI)

Ken Dunn
Middlesex Mediation (Lowell, MA)

Martin Eichner
Project Sentinel Mediation Programs (Sunnyvale, CA)

Tina M. Estle
Cumberland County Dispute Resolution Center (Fayetteville, NC)

J. Lynne Favinger
Central Mediation Center (Kearney, NE)

Diane Featherstone
Dispute Resolution Center of Montgomery County (Conroe, TX)

Jessica Ference
Oregon Office for Community Dispute Resolution (Eugene, OR)

Deb Fish
Cape Mediation (Orleans, MA)

Carolyn Fitzpatrick
Peaceful Alternatives Community Mediation Services, Inc. (Amherst, VA)

Miranda Fortenberry
Humboldt Mediation Services (Eureka, CA)

Ron Fredey
Greater Brockton Center for Dispute Resolution (Brockton, MA)

S. Gabrielle Frey
Resolution Works (Denver, CO)

Paul Friedman
Sedona Mediation Services (Sedona, AZ)

Linda Glover
Resolution Services Center of Central Michigan (Lansing, MI)

Brian Graunke
Mediation Works (Medford, OR)

Marie Grossman
Central Susquehannah Valley Mediation Center (Lewisburg, PA)

Cherise D. Hairston
Dayton Mediation Center (Dayton, OH)

Bonnie Hanes
Oakland Mediation Center (Bloomfield Hills, MI)

Frances Henderson
Dispute Settlement Center, Inc. (Carrboro, NC)

Joshua Jacks
Metropolitan Mediation Services (Brookline, MA)

Joe Jenio
ADRC (Fenton, MI)

Diane Jeronimo
Center for Community Dispute Settlement (Livermore, CA)

Melissa G. Johnson
Mediation & Restorative Justice Center (Boone, NC)

Monelle Johnson
Restorative Justice Programs of Taylor County (Medford, WI)

Megan Johnston
Northern Virginia Mediation Service (Fairfax, VA)

Casey Karges
The Mediation Center (Lincoln, NE)

Diane Kyser
Community Mediation Center (Independence, MO)

Kelly R. Larson
Dubuque Dispute Resolution Center (Dubuque, IA)
Dawn Lehman
CVVC’s Dialogue and Resolution Center (Pittsburgh, PA)

Jim Lingl
Ventura Center for Dispute Settlement (Camarillo, CA)

Dana Crawford-Lofton
Community Action Partnership Riverside County Dispute Resolution Center
(Riverside , CA)

Tamara A. Losel
Nashville Conflict Resolution Center (Nashville, TN)

Mark S. Loye
Jefferson County Mediation Services (Golden, CO)

Wendi Lucas
Virginia Conflict Resolution Center (Norfolk, VA)

Rosalyn Magidson
Dispute Resolution Center (Goshen, NY)

Nancy Markowitz
Community Mediation Services (Brunswick, ME)

Terri Masiello
Piedmont Mediation Center, Inc. (Statesville, NC)

Cynthia McClorey
North Shore Community Mediation Center (Beverly, MA)

D. Medders
Martha’s Vineyard Mediation Program, Inc. (Vineyard Haven, MA)

Steffanie Medina
Creative Mediation (San Luis Obispo, CA)

Martha C. Merrell
Mediation & Diversion Services (Tampa, FL)

Barbara Miles
Coos/Douglas Neighbor to Neighbor (North Bend, OR)

Dr. Jane Millar
Northern Community Mediation (Petoskey, MI)

Jody B. Miller
Mediation Center of Dutchess County (Poughkeepsie, NY)

Carmen Nomann
Mediation & Conflict Solutions (Rochester, MN)

Susan Ostberg
MetroWest Mediation Services (Framingham, MA)

Craig Pappas
The Resolution Center (Mt. Clemens, MI)

Kristine Paranica
Conflict Resolution Center (Grand Forks, ND)

Lawrie Parker
Piedmont Dispute Resolution Center (Warrenton, VA)

Beulah M. Pennell
Kankakee Conflict Resolution Center (Kankakee, IL)

Barbara Proctor
Center for Human Development (Pleasant Hill, CA)

Maralise Hood Quan
Pierce County Center for Dispute Resolution (Tacoma, WA)

Larry Ray
Mediation Center of Greater Washington D.C.

John Schmieding
Athens Area Mediation service (Athens, OH)

Rae Ann Schmitz
Mediation West (Scottsbluff, NE)

Judy Seymore
Bastrop County Mediation Services (Bastrop, TX)

Elaine Sheerin
Mediation Services of North Central Massachusetts (Fitchburg, MA)

Stephen E. Slate
Institute for Mediation & Conflict Resolution (Bronx, NY)

Marilyn Smith
Center for Conflict Resolution (Chicago, IL)

Diane Smock
Upstate Mediation Center (Greenville, SC)

Carolyn Stilwell
Conflict Resolution Center of Montgomery County (Wheaton, MD)

Leah Stromberg
Clark County Courts Neighborhood Justice Center (Las Vegas , NV)

Peter Taillie
Mid Shore Community Mediation Center (Easton, MD)

John Tan
Senior Legal Hotline Mediation Program (Sacramento, CA)

Cindy Kay Tierney
Concord Center (Omaha, NE)

Catherine Tornbom
Community Mediation Program (Tucson, AZ)

Sharon Tracy
Quabbin Mediation (Orange, MA)

Leigh Trippe
The Mediation Center of Charlottesville (Charlottesville, VA)

Michael A. Tucker
Center for Resolutions (Media, PA)

LaShawndra Felicia Vernon
ESP Community Mediation Center (Milwaukee, WI)

Tom Wahlrab
Dayton Mediation Center (Dayton, OH)

Cordell Wesselink
Community Boards (San Francisco, CA)

Linn Wichowski
Mediation Services of Adams County (Gettysburg, PA)

Betsy Williams
The Mediation & Training Collaborative (Greenfield, MA)

Anndy Wiselogle
East Metro Mediation (Gresham, OR)

Luke Yoder
Center for Restorative Programs (Alamosa, CO)


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The JAMS Foundation’s mission is to encourage the use of alternative dispute resolution (ADR), support education at all levels about collaborative processes for resolving differences, promote innovation in conflict resolution, and advance the settlement of conflict worldwide. A storied and generous supporter of community mediation, the JAMS Foundation is an aligned partner with NAFCM, regularly endowing NAFCM with resources to enhance the awareness, accessibility, and utilization of the community mediation field and its broad portfolio of conflict-assistive services. To learn more, please visit

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