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Conflict Resolution Skills for Managers and Leaders - LIVE WEBINAR
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 Export to Your Calendar 12/8/2020 to 12/10/2020
When: Tuesday, December 8, 2020
10:00 AM
Where: Virtual
United States
Contact: The Mediation Center

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Managers, supervisors, and team leaders encounter conflict every day. Unresolved employee conflict is costly and distracting. When supervisors feel confident managing conflict, teamwork is more efficient, employee retention is higher, cooperation increases, and everyone can focus on the work at hand. 

You will leave this workshop with:

  •  An understanding of how personal views and beliefs about conflict might help or hinder your work as a manager
  •  Tools to use now to resolve disputes
  •  More confidence to act when you encounter conflict
  •  Strategies to remain calm when others are angry
  •  Practice helping others resolve their own problems to avoid tension and resentment

Participants will receive a certificate for 6 hours continuing education credit.


This 6-hour workshop will be divided into three two-hour Zoom sessions over 3 days. Participants must attend all three dates to receive a certificate of attendance for 6 hours. There will be a 15-minute break each day.

  • Tuesday, December 8, 2020 - 10:00 a.m.- 12:00 p.m.
  • Wednesday, December 9, 2020 - 10:00 a.m.- 12:00 p.m.
  • Thursday, December 10, 2020 - 10:00 a.m.- 12:00 p.m.


Corey Hinson, LCSW-A, the Mediation Center’s Program Director and Laura Jeffords, MPA, the Mediaton Center’s Executive Director, will lead this training. Between them, Laura and Corey have more than two decades’ experience as professional mediators and conflict resolution skills trainers. Both are experienced in working with community, family, re-entry, and organizational conflict.

Please e-mail for a special rate for staff of WNC nonprofits and organizations sending 3 or more staff.

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