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Communication and Conflict Management Skills Training
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 Export to Your Calendar 9/28/2020 to 9/29/2020
When: Monday, September 28, 2020
9:00 AM
Where: United States
Contact: Katy
831-475-6117 ext. 408

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Conflict Resolution Center of Santa Cruz County


Monday, September 28 and Tuesday, September 29, 2020
From 9:00 AM to 12:00 PM (PDT)

 Event to be held via Zoom. Link provided upon registration.


Today, more than ever, we need the skills to hold space for difficult conversations. The 5 Step Model can be applied in any situation at home, in public, on social media, or in the workplace. Explore how you handle conflict and learn practical, powerful skills to:

  • Understand your habitual response to conflict
  • Prevent arguments from escalating
  • Listen without defensiveness
  • Express yourself effectively
  • Find common ground and satisfying solutions
  • Create positive, lasting change

This training is intended for anyone interested in improving conflict resolution skills at work or at home, including business professionals, nonprofit staff, and aspiring mediators.

Expect participatory training of learning through discussions and skills practice. This is a Zoom-based training, each day will be 2.5 hours with short breaks incorporated. Please plan to engage during the training without multitasking. 

Register here.




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