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The "New Normal": How A Community Mediation Center Responds

Tuesday, May 5, 2020   (3 Comments)
Posted by: Lori Dieckman
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How does a community mediation center respond to the need for services in a changing world?  Gail Packer, Executive Director of the Community Dispute Settlement Center in Cambridge, MA is taking on the challenge.  Read her words here.










Jacqueline Kittrell says...
Posted Wednesday, May 13, 2020
Hi DG and everyone, The staff at CMC in Knoxville, TN has been in training since March to be able to use our mediation model with Zoom and DocuSign. We do a lot of visitation mediation for never-married parents in Juvenile Ct (the venue for never-married parents to bring disputes) and in Small Claims Ct (in Tennessee we call it General Sessions Ct). We are scheduling cases to be mediated this week and beyond, so will update as we go. The learning curve for using Zoom Pro Meeting is rather steep. It was not designed as a mediation platform, so the mediator has a responsibility to create an experience that is confidential, neutral, and accessible. Not to mention doing it competently. I hear there are other platforms, but they seem very costly. We got our Zoom and DocuSign licenses via TechSoup and they were not as expensive as they would have been.
Administration says...
Posted Monday, May 11, 2020
Hi Tracy, Thank you for your comment. Stay tuned... we are including stories on this topic in The Hub newsletter and we are creating a section in the Virtual Library for On-Line Mediation. There will be lots more news to come! Lori
Tracy Callahan says...
Posted Thursday, May 7, 2020
I like this, and I am interested in how it turns out. The Cleveland Mediation Center is also focusing on utilizing tele/video communication and I for one would like to know what others experiences are with such a platform. Tracy Callahan, Jail Diversion/Mediation Advocate Cleveland, Ohio

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