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APADRC Shares Technology Tips

Friday, July 10, 2020   (0 Comments)
Posted by: Lori Dieckman
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Christina Kataoka of Asian Pacific American Dispute Resolution Center shared her story about how their team got creative when faced with physical distancing.   Read Christina‚Äôs story in her words below.  


"The transition was definitely slow going at first. It took some time to get everyone oriented with the technology and create a new work strategy together. However the time spent was well worth it because it allowed us to build a strong foundation and be able to really ramp up our programming now. 

The first thing we wanted to address was communication and how to ensure that we kept a good flow and dialogue going. To do this we switched over to using Slack as a team because it allowed us to essentially create a virtual "office" for everyone where we can communicate via chat, call, or video. The nice thing is that we can update our work product directly into channels that are dedicated to specific projects, which means that our efficiency has actually gone way up because everyone related to the project gets the update and we no longer have to have the same meetings covering the same material with different people. Instead, everyone can just check the project channel to review the updates directly and at their convince. Using Slack also allowed us to cut down on emailing which has increased collaboration within our Center. It's also very heart warming to see everyone sign on during our shifts and be able to signal that we're here for each other. 

Another thing we've done to ensure the quality of our dispute resolution services that are provided by our interns and volunteers is set up a daily Zoom conference. Our interns and volunteers all sign into the zoom conference at the beginning of their shift and stay on throughout the day as they work - kind of like being in an office together. Because we always have a staff member with them on zoom, we can give continuous feedback about how they're doing, as well as remind them on how they can practice reframing in various situations. Additionally, we use Zoom for mediations because it can caucus through the breakout rooms function, and we use Google Voice to conduct over the phone conciliations. 

Lastly, we also use Notejoy to keep track of everyone's work plans and I use TeamGantt to help keep our projects on track. It's definitely been a fun experience so far! I'm constantly moved by how creative we can all be and by our human capacity for compassion."

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