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NAFCM Webinars


Welcome to the home of NAFCM's Community Mediation Webinar Series! NAFCM's webinars are professionally designed, delivered by leaders in the community mediation field, and provide actionable recommendations and tangible resources to enhance key areas of center administration. In designing this series, NAFCM has innovated its traditional in-person trainings to meet the demands of today's community mediation programs.

This series responds to both the continued financial hardships faced by many programs, as well as their local mandates to do even more good with fewer resources. Stripped of the requirement to incur often substantial travel expenses and related out-of-office hassles, the Community Mediation Webinar Series and NAFCM On Demand will allow program administrators, volunteers, and board members to keep atop latest developments and enrich their skills from the comfort of their own office. Read about each of the upcoming individual courses below, review 
our past trainings in our NAFCM On Demand, and register today!
Participation in Community Mediation Webinar Series events is FREE for current NAFCM Members. (Contact NAFCM for the appropriate discount code to use during registration.) Non-members are invited to participate at a rate of $25 per webinar.  (For greatest savings, consider joining or renewing your NAFCM membership .)

Upcoming Webinars
NAFCM on Demand (Past Webinars)

Upcoming Webinars    

Best Practices in Virtual Interpersonal Mediation


Tracey Wiltgren & Giuseppe Leone


October 8, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Over the past six months, community mediation centers across the country have needed to quickly pivot to providing mediation services via videoconference platforms. Simultaneously, the need for mediation has increased. Thus, centers must strike a balance between providing quality mediation services for a growing caseload, while maintaining a sufficient cadre of mediators, capable of providing the services.


This one-hour webinar will provide the participants with tips, tools, lessons-learned, and best practices in conducting mediation via videoconference, and how to train and maintain a cadre of community mediators to meet the growing demand for services.


Tracey Wiltgren is the is Executive Director of The Mediation Center of the Pacific, Inc and Giusepppe Leone, whose Virtual Mediation Lab teaches experienced mediators how to master online mediation.


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Introduction to Trauma Awareness for Community Mediators


Annie Monaco & Julie Loesch


November 12, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Is it possible that some of the most challenging behaviors our mediation parties exhibit are indicators of trauma or reactions to traumatic experiences? Many cases handled by community mediation centers are referred by systems such as law enforcement, courts and social services. Do interactions with these systems contribute to or exacerbate challenging party behaviors borne out of fear, stress, and/or loss? Is it possible that our own strong reactions to particular party behaviors bring us back to our own experiences with trauma?


In this one hour introduction to trauma awareness for mediators, Annie Monaco and Julie Loesch will present materials and facilitate discussions and exercises that will provoke our thinking and build our capacity around dealing with trauma in the context of mediation.



Julie M. Loesch, Esq. serves as Director of the Center for Resolution and Justice (CRJ) and Employee Assistance Program (EAP) at Child & Family Services. For more than 15 years, she has overseen the development and/or implementation of programs and innovative training. With extensive experience as a mediator, facilitator and a trainer, Julie lectures on conflict management and dispute resolution topics and has taught mediation courses.


Annie Monaco, LCSW is an EMDR Instructor, Consultant and faculty member of TI/CTI. Annie travels extensively throughout the US and internationally providing a multitude of trauma-informed trainings and agency and therapist consultation. Annie has over 25 years of experience serving children, teens, families and adults. She has extensive experience in complex adult trauma, family therapy, and play therapy. She specializes in dissociation, foster care, out of country adoption and offenders.



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Learning Bravery through Brāv 


Dr. Christopher Smithmyer


December 10, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Talk therapy through online conflict management (digital training and platform). Brāv trains anyone in conflict management who in turn manages the conflicts of others directly on our site.


Dr. Christopher Smithmyer is the Vice President of International Affairs at Brāv Online Conflict Management. He has keynoted a few large conferences and has mediated, facilitated and consulted on business cases across the country and around the world. He is an educator, teaching as an adjunct for several highly ranked colleges, including Pennsylvania State University where he has taken multiple students to Australia for experiential learning opportunities.


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Conflict Coaching & Community Mediation: Expanding our Reach & Filling Gaps


Daniel Kos


January 11, 2021

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

This webinar will explore how the conflict coaching process has filled a structural gap in traditional community mediation services and helped establish new opportunities for New York’s community mediation services.

Daniel Kos is the Assistant ADR Coordinator for NYS Unified Court System, where he works with a team to oversee a network of community mediation centers serving all 62 counties of New York. He is a NAFCM Board Elder.


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