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NAFCM Webinars


Welcome to the home of NAFCM's Community Mediation Webinar Series! NAFCM's webinars are professionally designed, delivered by leaders in the community mediation field, and provide actionable recommendations and tangible resources to enhance key areas of center administration. In designing this series, NAFCM has innovated its traditional in-person trainings to meet the demands of today's community mediation programs.

This series responds to both the continued financial hardships faced by many programs, as well as their local mandates to do even more good with fewer resources. Stripped of the requirement to incur often substantial travel expenses and related out-of-office hassles, the Community Mediation Webinar Series and NAFCM On Demand will allow program administrators, volunteers, and board members to keep atop latest developments and enrich their skills from the comfort of their own office. Read about each of the upcoming individual courses below, review 
our past trainings in our NAFCM On Demand, and register today!
Participation in Community Mediation Webinar Series events is FREE for current NAFCM Members. (Contact NAFCM for the appropriate discount code to use during registration.) Non-members are invited to participate at a rate of $25 per webinar.  (For greatest savings, consider joining or renewing your NAFCM membership .)

Upcoming Webinars
NAFCM on Demand (Past Webinars)

Upcoming Webinars    


Introduction to Trauma Awareness for Community Mediators


Annie Monaco & Julie Loesch


November 12, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Is it possible that some of the most challenging behaviors our mediation parties exhibit are indicators of trauma or reactions to traumatic experiences? Many cases handled by community mediation centers are referred by systems such as law enforcement, courts and social services. Do interactions with these systems contribute to or exacerbate challenging party behaviors borne out of fear, stress, and/or loss? Is it possible that our own strong reactions to particular party behaviors bring us back to our own experiences with trauma?


In this one hour introduction to trauma awareness for mediators, Annie Monaco and Julie Loesch will present materials and facilitate discussions and exercises that will provoke our thinking and build our capacity around dealing with trauma in the context of mediation.



Julie M. Loesch, Esq. serves as Director of the Center for Resolution and Justice (CRJ) and Employee Assistance Program (EAP) at Child & Family Services. For more than 15 years, she has overseen the development and/or implementation of programs and innovative training. With extensive experience as a mediator, facilitator and a trainer, Julie lectures on conflict management and dispute resolution topics and has taught mediation courses.


Annie Monaco, LCSW is an EMDR Instructor, Consultant and faculty member of TI/CTI. Annie travels extensively throughout the US and internationally providing a multitude of trauma-informed trainings and agency and therapist consultation. Annie has over 25 years of experience serving children, teens, families and adults. She has extensive experience in complex adult trauma, family therapy, and play therapy. She specializes in dissociation, foster care, out of country adoption and offenders.



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Learning Bravery through Brāv 


Dr. Christopher Smithmyer


December 10, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Talk therapy through online conflict management (digital training and platform). Brāv trains anyone in conflict management who in turn manages the conflicts of others directly on our site.


Dr. Christopher Smithmyer is the Vice President of International Affairs at Brāv Online Conflict Management. He has keynoted a few large conferences and has mediated, facilitated and consulted on business cases across the country and around the world. He is an educator, teaching as an adjunct for several highly ranked colleges, including Pennsylvania State University where he has taken multiple students to Australia for experiential learning opportunities.


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Conflict Coaching & Community Mediation: Expanding our Reach & Filling Gaps


Daniel Kos


January 14, 2021

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

This webinar will explore how the conflict coaching process has filled a structural gap in traditional community mediation services and helped establish new opportunities for New York’s community mediation services.

Daniel Kos is the Assistant ADR Coordinator for NYS Unified Court System, where he works with a team to oversee a network of community mediation centers serving all 62 counties of New York. He is a NAFCM Board Elder.


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Marketing a Multi-Stream Community Mediation Center 


Kabrina Bass


February 11, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

The webinar will examine multiple streams of revenue and marketing tools to assist Community Mediation Centers in sharing the variety of services offered to communities. Participants will explore marketing, networking and creating multiple streams of income.


Kabrina Bass is the Executive Director of Midlands Mediation Center, a nonprofit committed to assisting individuals and organizations with conflict management, training, and resolution. She also updated current mediation and conflict resolution curricula to address the need for conflict management techniques and tools for community mediation. Kabrina was instrumental in transforming Midlands Mediation Center to a virtual mediation center during COVID-19 and has trained over 50 mediators on the use of video conferencing.  


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Communication Styles, Change and Conflict in the Workplace 


Steffanie Medina


March 11, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Explore how change impacts team dynamics and how leaders can use communication to overcome the challenges inherent to change. Learn why trust in teams is critical to team success, especially in times of change, and how understanding communication styles and traps influences trust among team members.


Steffanie Medina is the Owner/Manager of Flow, LLC, a consulting company specializing in organizational conflict resolution and training services. Steffanie has been mediating, training and facilitating since 2009. She is also a past staff member and current training consultant and volunteer with Creative Mediation, San Luis Obispo County’s local community mediation center, and a past Board Chair of the National Association For Community Mediation. 


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Understanding the Past: The Key to Positive Reintegration


Gaye Holman


April 8, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

One fact is certain. Incarceration changes people. Whether for good or bad, those changes follow each individual back into the community, making new adjustments, relationships, and communications challenging. In our time together, we will examine how understanding the common issues of incarceration can help in the reintegration of diverse individuals into their new environments.

Gaye Holman is a retired professor of Sociology. For several decades she taught within correctional facilities in the Louisville, Kentucky, area and coordinated her college’s degree program there. She remains involved in efforts in Louisville to help ex-offenders re-enter society. She is author of Decades Behind Bars: A 20-Year Conversation with Men in America’s Prisons (McFarland Publisher, 2017). She has also authored a number of articles for anthologies and LEO Magazine.



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Housing Stability Mediation Services: Responding to a Crisis within a Crisis


Beth Bailey


May 13, 2020

2:00 PM ET / 1:00 PM CT / 12:00 PM MT / 11:00 AM PT

Before COVID, many of our communities were already experiencing a racially disparate rental crisis. In his book Evicted, Matthew Desmond points out that he went to his research project assuming poverty causes eviction and came out realizing eviction causes poverty. Beth Bailey is the Executive Director of Community Mediation & Restorative Services, Inc in Minnesota, which has mediated over 15,000 landlord tenant disputes. She is lifting up the collective wisdom of stories shared at the mediation table to shape housing policy. How can community mediation centers – facing a crisis within a crisis - provide their communities with alternative processes that help tenants remain housed, landlords remain solvent, and schools and neighborhoods increase stability?


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