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Overview of Community Mediation
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Community mediation provides a non-profit framework for creating access to mediation services at the community level with control and responsibility of dispute resolution actions staying in the community.


Mediation helps to rebuild relationships, find agreements and develop permanent solutions to disputes. 


Mediation is a process allowing individuals to speak for themselves and make decisions that are correct for them. 


NAFCM Assumption/ 9 Hallmarks


  • A private non-profit or public agency or program thereof, with mediators, staff and governing/advisory board representative of the diversity of the community served.
  • The use of trained community volunteers as providers of mediation services; the practice of mediation is open to all persons.
  • Providing direct access to the public through self­-referral and striving to reduce barriers to service including physical, linguistic, cultural, programmatic and economic
  • Providing service to clients regardless of their ability to pay.
  • Providing service and hiring without discrimination on the basis of race, color, religion, gender, age, disabilities, national origin, marital status, personal appearance, gender orientation, family responsibilities, matriculation, political affiliation, source of income.
  • Providing a forum for dispute resolution at the earliest stage of conflict
  • Providing an alternative to the judicial system at any stage of a conflict
  • Initiating, facilitating and educating for collaborative community relationships to effect positive systemic change
  • Engaging in public awareness and educational activities about the values and practices of mediation


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